Privacy Policy

Dated: 16.06.2025

Welcome to PrettyLengehas.com, registered in the United Kingdom, Kriloha Limited.

We are committed to protecting your privacy and handling your data responsibly under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are based in the United Kingdom and comply with the GDPR, the Data Protection Act 2018, and the applicable international privacy standards (including EU GDPR and California Consumer Privacy Act (CCPA) for our global customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.prettylehengas.com, make a purchase, or otherwise interact with us.

1. Information We Collect

We may collect and process the following data:

1.1. Personal Information:

Name
Email address
Phone number
Address
Measurements
WhatsApp messages
Form responses
Billing and shipping address
Payment details (processed securely via third-party providers like Square, PayPal or any payment gateway website offers)
Sizes and Measurements – Custom Made and Ready to Wear

1.2. Account Information:

Username and password
Order history

1.3 Technical Data:

IP address
Browser type and version
Time zone setting and location
Device information
Website usage data (via cookies and analytics)

1.4 Marketing Preferences

Your choice for receiving promotions or updates.
We do NOT knowingly collect data from children/minors.

2. Legal basis and purpose for processing (UK and EU Customers)

Contractual necessity: Order fulfilment: performance of contract
Legitimate Interest: Communication: legitimate interest, Fraud Prevention, Analytics
Consent: Marketing: Explicit consent – send marketing communication (only if you opt in).
Legal Obligation: Legal compliance, eg, tax, compliance & Fraud prevention,

3. How We Use Your Information

We use your data to:

Process and deliver your orders
Provide customer support
Manage your account
Send order confirmations and updates
Improve our website and services
Send marketing communications (only if you opt in)
Prevent fraud and ensure security
Process payment securely
Improve our website and customer experience

4. Sharing Your Data

We do not sell your data. However, we may share your data with:

Payment providers (e.g., Square, PayPal)
Delivery services (e.g., Royal Mail, Hermes, FedEx, UPS, DHL, etc, etc)
IT and marketing service providers
Legal authorities, if required by law
WhatsApp Business
Suppliers and Shipping Companies
Analytics tools (e.g., Google Analytics)
Website Platforms (e.g., Shopify, Wix, Squarespace, WooCommerce, WordPress)
Marketing and Mailing Services (e.g., Mailchimp, Klaviyo).

All third-party services are bound by strict data protection agreements.

5. International Data Transfers

If you are outside the UK, your data may be transferred and processed in the United Kingdom. We ensure that the appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data according to international laws.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law (e.g., for tax purposes).

Marketing data: until consent is withdrawn by you, the customer unsubscribes.
For order fulfilment and tax obligations (usually up to 6 years).
We keep data for customer service and support history.
Orders and measurements.

7. Your Rights

Under UK GDPR and EU GDPR, you have rights to:

Access to your data
Correction or update of inaccurate data
Deletion of your data (“right to be forgotten”)
Objection to or restriction of processing
Request Data portability
Withdrawal of consent (for marketing)

To exercise these rights, please contact us at info@prettylehengas.com
If you are a resident of California, you may also request:

A list of what personal data we have collected
That we do not sell your personal data /information (we do not).

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. We also use it to monitor site usage and serve relevant content. You can choose to accept or reject non-essential cookies via our cookie banner.
For more details, see our Cookie Policy.

9. Security

We use appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure payment gateways, and password protection.

While no online system is 100% secure, we do our best to safeguard your information.

10. Contact Us

If you have any questions or concerns about your personal data or this policy, contact us at:
www.Prettylehengas.com
Kriloha Ltd
3 Stanhope Gate, Yorktown Business Park Camberley GU15 3DW
Email: info@prettylehengas.com
Phone: 0044 7766402827
Complaints handled by the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Quick Summary

Website Terms & Conditions

Last Updated: 16.06.2025

Welcome to Pretty Lehengas. These terms govern your use of our website, www.prettylehengas.com, and purchases made through it.

Please see our Terms of Service – link

By accessing or using our site, you agree to these Terms & Conditions
1. Definitions

Custom Garment = made to user specifications; ready to wear = standard sizes

2. Orders and Payments

Orders are confirmed after full payment. All prices in GBP.

3. Delivery

UK and International shipping with tracking. Delivery is usually up to 15 working days.
Made-to-order items may require 2-4 weeks.

4. Returns & Refunds

Custom garments are non-refundable unless faulty. See our full return policy.

5. Responsibilities

Customers must provide accurate measurements. Delays outside our control are not our liability.

6. Intellectual Property

All consent is owned by or licenced to prettylehnegas.com. Do not reuse without permission.

7. Age Restruction

Our website is not for use for minors and under 18’s without parental/guardian consent.

8. Governing Law

These terms are governed by the laws of England and Wales.

Contact Us

Kriloha Ltd
3 Stanhope Gate, Yorktown Business Park, Camberley GU15 3DW
0044 7832 353304

Cookie Policy Terms & Conditions

This Cookie Policy explains how www.prettylehengas.com (“we”, “us”, “our”) uses cookies and similar technologies on our website [www.prettylehengas.com].

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit our websites.
They help us remember your preferences, to help us improve website functionality, and enhance your shopping experience.
We use cookies to:
ensure website functionality, analyse traffic (with user consent), and personalise marketing (with user consent).
Users can manage preferences or withdraw consent at any time via the cookie settings icon or browser settings.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function (e.g., Login, shopping cart, secure checkout).

2.2 Performance & Analytics Cookies

These collect anonymous information about how visitors use our site (e.g., Google Analytics). Helps us understand how users interact with our site. Data is anonymised and used to improve performance.

2.3 Functional Cookies

Used to remember choices you make, like for example, preferred language, currency or location.

2.4 Marketing Cookies

These cookies track browsing habits to show relevant ads across websites (only used with your consent).
Used to deliver personalised ads like Facebook or Google.

3. Third Party Cookies

We may use third party cookies from:

Google Analytics
Meta (Facebook Pixel)
Email and Marketing platforms (eg, Mailchimp, Klaviyo)

These third parties may collect data according to their own privacy policies.

4. Managing Cookies

You can accept or reject non-essential cookies via our cookie banner. You can also manage cookies in your browser settings.
Note: Disabling cookies may affect website functionality.

5. Data Transfers

Some of our third-party services may store data outside the United Kingdom. We ensure appropriate safeguards are in place, such as standard Contractual Clauses.

6. Changes to This Policy

We may update this Cookie Policy. Check back regularly for any changes.
For more details, see our Privacy Policy or contact us by email.